{"id":350,"date":"2022-08-31T09:15:31","date_gmt":"2022-08-31T09:15:31","guid":{"rendered":"https:\/\/dev.tspower.eu\/?page_id=350"},"modified":"2024-07-24T09:37:05","modified_gmt":"2024-07-24T09:37:05","slug":"assistenza-tecnica","status":"publish","type":"page","link":"https:\/\/dev.tspower.eu\/en\/assistenza-tecnica\/","title":{"rendered":"Customer care"},"content":{"rendered":"<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1792\" height=\"1024\" class=\"wp-block-cover__image-background wp-image-4340\" alt=\"\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq.png\" style=\"object-position:50% 25%\" data-object-fit=\"cover\" data-object-position=\"50% 25%\" srcset=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq.png 1792w, https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq-300x171.png 300w, https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq-1024x585.png 1024w, https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq-768x439.png 768w, https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq-1536x878.png 1536w, https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq-18x10.png 18w, https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/img-bgmOvp85aFENQNk5uD0pahXq-600x343.png 600w\" sizes=\"auto, (max-width: 1792px) 100vw, 1792px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\"><h1 class=\"wp-block-heading has-text-align-center has-large-font-size\">Assistenza e Supporto<\/h1><\/div><\/div><div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><div class=\"responsive-tabs\">\n<h2 class=\"tabtitle\">SUPPORT<\/h2>\n<div class=\"tabcontent\">\n<style id=\"wpforms-css-vars-root\">\n\t\t\t\t:root {\n\t\t\t\t\t--wpforms-field-border-radius: 3px;\n--wpforms-field-border-style: solid;\n--wpforms-field-border-size: 1px;\n--wpforms-field-background-color: #ffffff;\n--wpforms-field-border-color: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-border-color-spare: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-text-color: rgba( 0, 0, 0, 0.7 );\n--wpforms-field-menu-color: #ffffff;\n--wpforms-label-color: rgba( 0, 0, 0, 0.85 );\n--wpforms-label-sublabel-color: rgba( 0, 0, 0, 0.55 );\n--wpforms-label-error-color: #d63637;\n--wpforms-button-border-radius: 3px;\n--wpforms-button-border-style: none;\n--wpforms-button-border-size: 1px;\n--wpforms-button-background-color: #066aab;\n--wpforms-button-border-color: #066aab;\n--wpforms-button-text-color: #ffffff;\n--wpforms-page-break-color: #066aab;\n--wpforms-background-image: none;\n--wpforms-background-position: center center;\n--wpforms-background-repeat: no-repeat;\n--wpforms-background-size: cover;\n--wpforms-background-width: 100px;\n--wpforms-background-height: 100px;\n--wpforms-background-color: rgba( 0, 0, 0, 0 );\n--wpforms-background-url: none;\n--wpforms-container-padding: 0px;\n--wpforms-container-border-style: none;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-color: #000000;\n--wpforms-container-border-radius: 3px;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\n\t\t\t\t}\n\t\t\t<\/style><style id=\"wpforms-css-vars-1372-block-3472f186-6961-4d35-a316-799e1d9b4549\">\n\t\t\t\t#wpforms-1372.wpforms-block-3472f186-6961-4d35-a316-799e1d9b4549 {\n\t\t\t\t\t--wpforms-container-padding: 10px;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\n\t\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-3472f186-6961-4d35-a316-799e1d9b4549 wpforms-render-modern\" id=\"wpforms-1372\"><form id=\"wpforms-form-1372\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1372\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wp-json\/wp\/v2\/pages\/350\" data-token=\"6affbf96818de53fce16d73d1f3a65d4\" data-token-time=\"1791847102\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/350\"><div class=\"wpforms-head-container\"><div class=\"wpforms-title\">Support request<\/div><div class=\"wpforms-description\">Scrivi qui se hai bisogno di aiuto per la configurazione, l&#8217;installazione e il monitoraggio via app del tuo prodotto.<\/div><\/div><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1372-field_16-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"16\"><h3 id=\"wpforms-1372-field_16\" aria-errormessage=\"wpforms-1372-field_16-error\">Informazioni di contatto<\/h3><\/div><div id=\"wpforms-1372-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-1372-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" aria-errormessage=\"wpforms-1372-field_0-error\" required><label for=\"wpforms-1372-field_0\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1372-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" aria-errormessage=\"wpforms-1372-field_0-last-error\" required><label for=\"wpforms-1372-field_0-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1372-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1372-field_5\">Company Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1372-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-1372-field_5-error\" required><\/div><div id=\"wpforms-1372-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-1372-field_1\" class=\"wpforms-field-required wpforms-field-email-primary\" name=\"wpforms[fields][1][primary]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1372-field_1-error\" required><label for=\"wpforms-1372-field_1\" class=\"wpforms-field-sublabel after\">Email<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"email\" id=\"wpforms-1372-field_1-secondary\" class=\"wpforms-field-email-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-1372-field_1\" name=\"wpforms[fields][1][secondary]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1372-field_1-secondary-error\" required><label for=\"wpforms-1372-field_1-secondary\" class=\"wpforms-field-sublabel after\">Confirm Email<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-1372-field_4-container\" class=\"wpforms-field wpforms-field-number\" data-field-type=\"number\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1372-field_4\">Phone number<\/label><input type=\"number\" id=\"wpforms-1372-field_4\" class=\"wpforms-field-large\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-1372-field_4-error\" ><\/div><div id=\"wpforms-1372-field_17-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"17\"><h3 id=\"wpforms-1372-field_17\" aria-errormessage=\"wpforms-1372-field_17-error\">Di cosa hai bisogno?<\/h3><\/div><div id=\"wpforms-1372-field_15-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"15\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1372-field_8-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-3-columns\" data-field-type=\"radio\" data-field-id=\"8\"><fieldset><legend class=\"wpforms-field-label\">Brand of the product you are requesting support for<\/legend><ul id=\"wpforms-1372-field_8\" class=\"wpforms-image-choices wpforms-image-choices-classic\"><li class=\"choice-8 depth-1 wpforms-image-choices-item wpforms-selected\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_8_8\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/tspower.png\" alt=\"TS Power\" title=\"TS Power\"><\/span><input type=\"radio\" id=\"wpforms-1372-field_8_8\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"TS Power\" aria-errormessage=\"wpforms-1372-field_8_8-error\" tabindex=\"-1\"   checked='checked'><span class=\"wpforms-image-choices-label\">TS Power<\/span><\/label><\/li><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_8_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2023\/09\/canadian-solar-1.png\" alt=\"Canadian Solar\" title=\"Canadian Solar\"><\/span><input type=\"radio\" id=\"wpforms-1372-field_8_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Canadian Solar\" aria-errormessage=\"wpforms-1372-field_8_1-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Canadian Solar<\/span><\/label><\/li><li class=\"choice-2 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_8_2\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2022\/08\/kstar-logo.png\" alt=\"KSTAR\" title=\"KSTAR\"><\/span><input type=\"radio\" id=\"wpforms-1372-field_8_2\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"KSTAR\" aria-errormessage=\"wpforms-1372-field_8_2-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">KSTAR<\/span><\/label><\/li><li class=\"choice-6 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_8_6\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2023\/01\/autel-logo.png\" alt=\"Autel\" title=\"Autel\"><\/span><input type=\"radio\" id=\"wpforms-1372-field_8_6\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Autel\" aria-errormessage=\"wpforms-1372-field_8_6-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Autel<\/span><\/label><\/li><li class=\"choice-10 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_8_10\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2023\/09\/zendure.png\" alt=\"Zendure\" title=\"Zendure\"><\/span><input type=\"radio\" id=\"wpforms-1372-field_8_10\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Zendure\" aria-errormessage=\"wpforms-1372-field_8_10-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Zendure<\/span><\/label><\/li><li class=\"choice-7 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_8_7\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/altro-domanda.png\" alt=\"Altro\" title=\"Other\"><\/span><input type=\"radio\" id=\"wpforms-1372-field_8_7\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Altro\" aria-errormessage=\"wpforms-1372-field_8_7-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Other<\/span><\/label><\/li><\/ul><\/fieldset><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1372-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-1372-field_10\">Dealer you purchased the product from <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1372-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-1372-field_10-error\" required><\/div><div id=\"wpforms-1372-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-1372-field_11\">Serial number<\/label><input type=\"text\" id=\"wpforms-1372-field_11\" class=\"wpforms-field-large\" name=\"wpforms[fields][11]\" aria-errormessage=\"wpforms-1372-field_11-error\" ><\/div><div id=\"wpforms-1372-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1372-field_2\">Your request <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1372-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-1372-field_2-error\" required><\/textarea><\/div><\/div><\/div><\/div><div id=\"wpforms-1372-field_9-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"9\"><fieldset><legend class=\"wpforms-field-label\">Information on the processing of personal data <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1372-field_9\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-1372-field_9_1\" name=\"wpforms[fields][9][]\" value=\"Dichiaro di aver letto l\u2019informativa e fornisco il consenso al trattamento dei miei dati personali.\" aria-errormessage=\"wpforms-1372-field_9_1-error\" aria-describedby=\"wpforms-1372-field_9-description\" required><label class=\"wpforms-field-label-inline\" for=\"wpforms-1372-field_9_1\">I declare that I have read the information and I give my consent to the processing of my personal data.<\/label><\/li><\/ul><div id=\"wpforms-1372-field_9-description\" class=\"wpforms-field-description wpforms-disclaimer-description\">Information pursuant to article 13 of the European Regulation on the processing of personal data 679\/16.<br \/>\r\nAi sensi dell\u2019art. 13 del Regolamento UE 679\/16, Le vengono fornite le seguenti informazioni sul trattamento di dati che potr\u00e0 avere luogo a seguito della compilazione e dell\u2019invio dei dati presenti nel modulo che sta per compilare. Titolare del trattamento \u00e8 TS POWER S.R.L. con sede legale in via dell\u2019Artigianato n. 35, Bressanvido (VI), contattabile a mezzo e-mail all\u2019indirizzo info@tspower.eu. I dati presenti nel modulo da Lei compilato saranno utilizzati, a seguito della sua espressione del consenso al trattamento dei dati personali, per fornirle i servizi richiesti. La predetta finalit\u00e0 sar\u00e0 perseguita, a seguito della sua espressione del consenso, con le modalit\u00e0 indicate nella pagina di raccolta dei suoi dati; in assenza del consenso la richiesta non sar\u00e0 processabile e non sar\u00e0 possibile fornirle il servizio. Le ricordiamo che i dati contraddistinti dal simbolo *(asterisco) dovranno essere forniti per poter ricevere i servizi richiesti; diversamente la richiesta non potr\u00e0 essere processata. La compilazione degli altri dati presenti nel modulo \u00e8 inizialmente facoltativa e lei \u00e8 libero di valutare se compilarli o meno, ma potr\u00e0 rivelarsi necessaria in un secondo momento per garantire un servizio completo. Potranno venire a conoscenza dei dati da lei comunicati gli addetti al trattamento del Titolare coinvolti nello svolgimento dei servizi da lei richiesti o nella gestione tecnica del sito (limitatamente ai casi in cui ci\u00f2 si dimostri indispensabile) ed eventuali soggetti terzi convolti nello svolgimento delle medesime attivit\u00e0 in qualit\u00e0 di Responsabili del trattamento. Oltre a ci\u00f2, i dati comunicati non saranno oggetto di comunicazione a terzi, restando conosciuti solo all\u2019interno dell\u2019azienda. I dati saranno conservati fino al compimento dei servizi richiesti o alla sua richiesta di cancellazione, e, in caso di necessit\u00e0 organizzative o di obblighi normativi, potranno essere conservati in archivi specifici per il periodo strettamente necessario a tali scopi. Le ricordiamo la facolt\u00e0 di esercizio del diritto di chiedere al titolare del trattamento l&#8217;accesso ai dati personali, la rettifica o la cancellazione degli stessi, o la limitazione del trattamento che la riguarda e di opporsi a tale trattamento, oltre al diritto alla portabilit\u00e0 dei dati; potr\u00e0 esercitare tali diritti utilizzando l\u2019indirizzo privacy@telesystemgroup.com. Il consenso manifestato potr\u00e0 essere revocato in qualsiasi momento contattando il Titolare all\u2019indirizzo indicato. Le ricordiamo, inoltre, la facolt\u00e0 di rivolgersi per presentare un reclamo all\u2019Autorit\u00e0 di controllo, in Italia rappresentata dal Garante per la protezione dei dati personali (www.garanteprivacy.it). Informazioni ulteriori sul Titolare del trattamento e sulle modalit\u00e0 di svolgimento dei trattamenti conseguenti alla navigazione in questo sito sono consultabili alla pagina in cui viene presentata la Privacy Policy del sito stesso.<\/div><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1372\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/dev.tspower.eu\/en\/wp-json\/wp\/v2\/pages\/350\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1372\" class=\"wpforms-submit\" data-alt-text=\"Invio in corso...\" data-submit-text=\"Invia la richiesta\" aria-live=\"assertive\" value=\"wpforms-submit\">Invia la richiesta<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div>  <!-- .wpforms-container -->\n<\/div><h2 class=\"tabtitle\">ASSISTANCE<\/h2>\n<div class=\"tabcontent\">\n<style id=\"wpforms-css-vars-359-block-4b89c3a7-89aa-4a2c-8a95-2d67752ffe2c\">\n\t\t\t\t#wpforms-359.wpforms-block-4b89c3a7-89aa-4a2c-8a95-2d67752ffe2c {\n\t\t\t\t\t--wpforms-container-padding: 10px;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\n\t\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-4b89c3a7-89aa-4a2c-8a95-2d67752ffe2c wpforms-render-modern\" id=\"wpforms-359\"><form id=\"wpforms-form-359\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"359\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wp-json\/wp\/v2\/pages\/350\" data-token=\"e7b5f78dae9267a355e496d656171ce2\" data-token-time=\"1791847102\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/350\"><div class=\"wpforms-head-container\"><div class=\"wpforms-title\">Assistance request<\/div><div class=\"wpforms-description\">Write here if you need assistance in case of a faulty product.<\/div><\/div><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-359-field_14-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"14\"><h3 id=\"wpforms-359-field_14\" aria-errormessage=\"wpforms-359-field_14-error\">Informazioni di contatto<\/h3><\/div><div id=\"wpforms-359-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-359-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" aria-errormessage=\"wpforms-359-field_0-error\" required><label for=\"wpforms-359-field_0\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-359-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" aria-errormessage=\"wpforms-359-field_0-last-error\" required><label for=\"wpforms-359-field_0-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-359-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-359-field_5\">Company Name<\/label><input type=\"text\" id=\"wpforms-359-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-359-field_5-error\" ><\/div><div id=\"wpforms-359-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-359-field_1\" class=\"wpforms-field-required wpforms-field-email-primary\" name=\"wpforms[fields][1][primary]\" spellcheck=\"false\" aria-errormessage=\"wpforms-359-field_1-error\" required><label for=\"wpforms-359-field_1\" class=\"wpforms-field-sublabel after\">Email<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"email\" id=\"wpforms-359-field_1-secondary\" class=\"wpforms-field-email-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-359-field_1\" name=\"wpforms[fields][1][secondary]\" spellcheck=\"false\" aria-errormessage=\"wpforms-359-field_1-secondary-error\" required><label for=\"wpforms-359-field_1-secondary\" class=\"wpforms-field-sublabel after\">Confirm Email<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-359-field_4-container\" class=\"wpforms-field wpforms-field-number\" data-field-type=\"number\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-359-field_4\">Phone number<\/label><input type=\"number\" id=\"wpforms-359-field_4\" class=\"wpforms-field-large\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-359-field_4-error\" ><\/div><div id=\"wpforms-359-field_15-container\" class=\"wpforms-field wpforms-field-divider\" data-field-type=\"divider\" data-field-id=\"15\"><h3 id=\"wpforms-359-field_15\" aria-errormessage=\"wpforms-359-field_15-error\">Di cosa hai bisogno?<\/h3><\/div><div id=\"wpforms-359-field_12-container\" class=\"wpforms-field wpforms-field-layout\" data-field-type=\"layout\" data-field-id=\"12\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-359-field_8-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-3-columns\" data-field-type=\"radio\" data-field-id=\"8\"><fieldset><legend class=\"wpforms-field-label\">Brand of the product you are requesting assistance for<\/legend><ul id=\"wpforms-359-field_8\" class=\"wpforms-image-choices wpforms-image-choices-classic\"><li class=\"choice-8 depth-1 wpforms-image-choices-item wpforms-selected\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_8_8\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/tspower.png\" alt=\"TS Power\" title=\"TS Power\"><\/span><input type=\"radio\" id=\"wpforms-359-field_8_8\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"TS Power\" aria-errormessage=\"wpforms-359-field_8_8-error\" tabindex=\"-1\"   checked='checked'><span class=\"wpforms-image-choices-label\">TS Power<\/span><\/label><\/li><li class=\"choice-2 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_8_2\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2022\/08\/kstar-logo.png\" alt=\"KSTAR\" title=\"KSTAR\"><\/span><input type=\"radio\" id=\"wpforms-359-field_8_2\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"KSTAR\" aria-errormessage=\"wpforms-359-field_8_2-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">KSTAR<\/span><\/label><\/li><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_8_1\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2023\/09\/canadian-solar-1.png\" alt=\"Canadian Solar\" title=\"Canadian Solar\"><\/span><input type=\"radio\" id=\"wpforms-359-field_8_1\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Canadian Solar\" aria-errormessage=\"wpforms-359-field_8_1-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Canadian Solar<\/span><\/label><\/li><li class=\"choice-6 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_8_6\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2023\/01\/autel-logo.png\" alt=\"Autel\" title=\"Autel\"><\/span><input type=\"radio\" id=\"wpforms-359-field_8_6\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Autel\" aria-errormessage=\"wpforms-359-field_8_6-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Autel<\/span><\/label><\/li><li class=\"choice-9 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_8_9\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2023\/09\/zendure.png\" alt=\"Zendure\" title=\"Zendure\"><\/span><input type=\"radio\" id=\"wpforms-359-field_8_9\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Zendure\" aria-errormessage=\"wpforms-359-field_8_9-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Zendure<\/span><\/label><\/li><li class=\"choice-7 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_8_7\" tabindex=\"0\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/uploads\/2024\/07\/altro-domanda.png\" alt=\"Altro\" title=\"Other\"><\/span><input type=\"radio\" id=\"wpforms-359-field_8_7\" class=\"wpforms-screen-reader-element\" name=\"wpforms[fields][8]\" value=\"Altro\" aria-errormessage=\"wpforms-359-field_8_7-error\" tabindex=\"-1\"  ><span class=\"wpforms-image-choices-label\">Other<\/span><\/label><\/li><\/ul><\/fieldset><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-359-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-359-field_10\">Dealer you purchased the product from <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-359-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-359-field_10-error\" required><\/div><div id=\"wpforms-359-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-359-field_11\">Serial number<\/label><input type=\"text\" id=\"wpforms-359-field_11\" class=\"wpforms-field-large\" name=\"wpforms[fields][11]\" aria-errormessage=\"wpforms-359-field_11-error\" ><\/div><div id=\"wpforms-359-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-359-field_2\">Your request <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-359-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-359-field_2-error\" required><\/textarea><\/div><\/div><\/div><\/div><div id=\"wpforms-359-field_9-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"9\"><fieldset><legend class=\"wpforms-field-label\">Information on the processing of personal data <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-359-field_9\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-359-field_9_1\" name=\"wpforms[fields][9][]\" value=\"Dichiaro di aver letto l\u2019informativa e fornisco il consenso al trattamento dei miei dati personali.\" aria-errormessage=\"wpforms-359-field_9_1-error\" aria-describedby=\"wpforms-359-field_9-description\" required><label class=\"wpforms-field-label-inline\" for=\"wpforms-359-field_9_1\">I declare that I have read the information and I give my consent to the processing of my personal data.<\/label><\/li><\/ul><div id=\"wpforms-359-field_9-description\" class=\"wpforms-field-description wpforms-disclaimer-description\">Information pursuant to article 13 of the European Regulation on the processing of personal data 679\/16.<br \/>\r\nAi sensi dell\u2019art. 13 del Regolamento UE 679\/16, Le vengono fornite le seguenti informazioni sul trattamento di dati che potr\u00e0 avere luogo a seguito della compilazione e dell\u2019invio dei dati presenti nel modulo che sta per compilare. Titolare del trattamento \u00e8 TS POWER S.R.L. con sede legale in via dell\u2019Artigianato n. 35, Bressanvido (VI), contattabile a mezzo e-mail all\u2019indirizzo info@tspower.eu. I dati presenti nel modulo da Lei compilato saranno utilizzati, a seguito della sua espressione del consenso al trattamento dei dati personali, per fornirle i servizi richiesti. La predetta finalit\u00e0 sar\u00e0 perseguita, a seguito della sua espressione del consenso, con le modalit\u00e0 indicate nella pagina di raccolta dei suoi dati; in assenza del consenso la richiesta non sar\u00e0 processabile e non sar\u00e0 possibile fornirle il servizio. Le ricordiamo che i dati contraddistinti dal simbolo *(asterisco) dovranno essere forniti per poter ricevere i servizi richiesti; diversamente la richiesta non potr\u00e0 essere processata. La compilazione degli altri dati presenti nel modulo \u00e8 inizialmente facoltativa e lei \u00e8 libero di valutare se compilarli o meno, ma potr\u00e0 rivelarsi necessaria in un secondo momento per garantire un servizio completo. Potranno venire a conoscenza dei dati da lei comunicati gli addetti al trattamento del Titolare coinvolti nello svolgimento dei servizi da lei richiesti o nella gestione tecnica del sito (limitatamente ai casi in cui ci\u00f2 si dimostri indispensabile) ed eventuali soggetti terzi convolti nello svolgimento delle medesime attivit\u00e0 in qualit\u00e0 di Responsabili del trattamento. Oltre a ci\u00f2, i dati comunicati non saranno oggetto di comunicazione a terzi, restando conosciuti solo all\u2019interno dell\u2019azienda. I dati saranno conservati fino al compimento dei servizi richiesti o alla sua richiesta di cancellazione, e, in caso di necessit\u00e0 organizzative o di obblighi normativi, potranno essere conservati in archivi specifici per il periodo strettamente necessario a tali scopi. Le ricordiamo la facolt\u00e0 di esercizio del diritto di chiedere al titolare del trattamento l&#8217;accesso ai dati personali, la rettifica o la cancellazione degli stessi, o la limitazione del trattamento che la riguarda e di opporsi a tale trattamento, oltre al diritto alla portabilit\u00e0 dei dati; potr\u00e0 esercitare tali diritti utilizzando l\u2019indirizzo privacy@telesystemgroup.com. Il consenso manifestato potr\u00e0 essere revocato in qualsiasi momento contattando il Titolare all\u2019indirizzo indicato. Le ricordiamo, inoltre, la facolt\u00e0 di rivolgersi per presentare un reclamo all\u2019Autorit\u00e0 di controllo, in Italia rappresentata dal Garante per la protezione dei dati personali (www.garanteprivacy.it). Informazioni ulteriori sul Titolare del trattamento e sulle modalit\u00e0 di svolgimento dei trattamenti conseguenti alla navigazione in questo sito sono consultabili alla pagina in cui viene presentata la Privacy Policy del sito stesso.<\/div><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"359\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/dev.tspower.eu\/en\/wp-json\/wp\/v2\/pages\/350\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-359\" class=\"wpforms-submit\" data-alt-text=\"Invio in corso...\" data-submit-text=\"Invia la richiesta\" aria-live=\"assertive\" value=\"wpforms-submit\">Invia la richiesta<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dev.tspower.eu\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div>  <!-- .wpforms-container -->\n<\/div><h2 class=\"tabtitle\">ASSISTENZA RIVENDITORI<\/h2>\n<div class=\"tabcontent\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><p class=\"has-text-align-center\">If you are a dealer <a href=\"https:\/\/dev.tspower.eu\/en\/user\/registrazione\/\">ask for the credentials for the reserved area<\/a> or <a href=\"https:\/\/dev.tspower.eu\/en\/user\/login\/\">log in and open a ticket<\/a>.<\/p><div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><\/div><\/div><p class=\"has-text-align-center\">Se hai bisogno di un aiuto per installazione, collegamento, configurazione o monitoraggio di un prodotto, clicca su SUPPORTO. <br>If you have a faulty product and need technical assistance, click on ASSISTANCE.<\/p>","protected":false},"excerpt":{"rendered":"<p>Se sei un rivenditore chiedi la registrazione all&#8217;area riservata o accedi per aprire un ticket. Se hai bisogno di un aiuto per installazione, collegamento, configurazione o monitoraggio di un prodotto, clicca su SUPPORTO. Se hai un prodotto guasto e necessiti di assistenza tecnica clicca su ASSISTENZA.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-350","page","type-page","status-publish","hentry","zita-woo-hover-none","zita-woo-alignment-left","zita-shadow-","zita-shadow-hover-","zita-single-product-content-left","zita-single-product-tab-horizontal"],"rankMath":{"parentDomain":"dev.tspower.eu","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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%sep% %sitename%","descriptionTemplate":"%excerpt%","showScoreFrontend":true,"lockModifiedDate":false},"powerWords":["a cut above","absolute","absolutely","absolutely lowest","absurd","abuse","accurate","accuse","achieve","actionable","adaptable","adequate","admit","adorable","advantage","advice","affordable","aggravate","aggressive","agitated","agonizing","agony","alarmed","alarming","alienated","aligned","alive","all-inclusive","alluring","always","amazing","amp","animated","annihilate","announcing","anonymous","antagonistic","anxious","apocalypse","appalled","approved","approving","argumentative","armageddon","arrogant","ass kicking","assault","assured","astonishing","astounded","astounding","at ease","atrocious","attack","attractive","audacity","authentic","authoritative","authority","avoid","aware","awe-inspiring","awesome","awkward","backbone","backdoor","backed","backlash","backstabbing","badass","balanced","banned","bargain","barrage","basic","battle","beaming","beat 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